Terms and Conditions
introductory provisions
these terms and conditions are valid for purchases online on the conditions define and specify the rights and responsibilities of the seller /company/ and the buyer /customer/. these terms and conditions in their current wording represent the content of the contract of purchase concluded between the seller and the buyer.
Ecofamily Slovakia s.r.o., Budovatelska 12, 90027 Bernolákovo , ID: 52808629 , TAX ID: 2121160811, VAT: SK2121160811
the buyer confirms by submitting the order that the consent with the terms and conditions and these will apply on all the relations between the seller and the buyer when concluding a contract of purchase as well as on potential claims on goods.

supervisory body:
slovak trade inspection
central inspectorate for the region of Bratislava
Prievozská 32, p.o. box 5,820 07 Bratislava 27
ordering goods
all orders placed on the sites of are binding for both parties. when placing an order the buyer confirms that he or she has read and understood these terms and claim conditions. the seller confirms that the order has been accepted by sending an order confirmation e-mail.
price of goods
in case of several items the price depends on the selected size, therefore various prices may appear for next to model. these prices are always displayed transparently on the sub-site next to individual products. all prices listed with the products are final with VAT. the price of goods does not include the price of shipping based on the selected method of delivery.
cancellations – backing out of the contract of purchase - and returns
in case that you wish to cancel you order, which has not been dispatched, please, contact us as soon as possible. if you order has already been paid for, we will return the money within 14 days to the same account the payment was made from. in line with article 6 of the commercial code no. 367/2000 as amended the buyer has the right to back out of the contract within 14 days from the delivery date /not applicable for collecting the goods at the seller’s operation in person/.
When using the right to back out of the contract, please, inform us about your decision in writing via email on
If you decide to back out of the contract it is necessary to return the goods undamaged with no signs of use or wearing in the original package with the purchase receipt enclosed, by sending it back in the given period of time /the date of posting being determining/. address: EcoFamily Slovakia s.r.o. Budovatelska 12 90027 Bernolakovo Slovakia. We recommend you to send the goods in an insured delivery. We do not accept goods returned by the means of pay on delivery shipment.

When all the abovementioned conditions for returning of goods are met the payment for the goods including the costs for transport, delivery and postage and other costs and fees shall be reimbursed to the buyer using the buyer’s original payment method within 14 days from the date of delivery of withdrawal from the contract; this does not restrain the right of the buyer to agree with the seller on a different payment method providing that no additional charges are charged to the buyer. the seller is not obliged to reimburse the payment to the buyer prior to the receipt of the returned goods or prior to a prove from the buyer that the goods were returned back to the seller.

the buyer is not eligible to withdraw from the contract that comprises of a sale of goods prepared according to buyer's special requirements.

The seller has the right to withdraw from the contract at any time before the goods are dispatched to the buyer mainly due to items ordered are out of stock. in such an event, the seller is obliged to inform the buyer without a delay via an e-mail provided by the buyer in the order. prior to withdrawal from the contract the seller has the right to offer the buyer a compensation. the buyer has the right to refuse the compensation and withdraw from the contract. if the order or a part of it has already been paid for, the buyer will be reimbursed for the payment within 14 days from the date the buyer has been informed about the unavailability of the ordered items or following the day the compensation has been refused by the buyer to a bank account from which the payment has been received.
delivery period
We do our best to dispatch you order in the shortest time possible, usually from 1 to 3 working days, but not later than within 7 working days. the customer is informed via an e-mail within 24 hours from the expedition when the delivery is dispatched.

please, take in consideration that the delivery period of the Ups usually takes from 1 to 3 working days or 24 hours in case of courier services.

if you have received neither the goods nor a delivery notice by the post office within 7 days from the time you received our e-mail announcement of expedition, please, contact your local post office as well as our office on the seller is not responsible for delayed delivery caused by the courier services or courier or for damages of goods caused by the courier.

in case you select a payment in advance on our bank account we only dispatch the goods when the entire sum is credited on the account /i.e. including the postal fee/.

we reserve the right to prolong the delivery period in case that unexpected circumstances appear. the buyer is immediately informed about any such extension of the delivery period.
shipment method and fees
we ship the goods via the UPS in a registered letter or package or an express delivery by courier. the postal fee depends on the total weight of the ordered products.

if you need to deliver the goods to another country feel free to contact us.
if you want to lodge a complaint on the goods purchased in the internet store you may wish to inform us in advance via e-mail on

the reclaimed goods must be delivered along with the confirmation of payment as well as description of the defect to the address: EcoFamily Slovakia Budovatelska 12 90027 Bernolakovo Slovakia. Please, do not send us the reclaimed goods via ‘cash on delivery’.
damage caused to the product by wearing it out or washing, which naturally changes the appearance of the product, will not be considered a justified reason for a claim.

the seller binds to inform the buyer within 3 work days from the date of receipt of the faulty goods complaint about the validity of such complaint and about the return procedure. when the complaint is eligible, the seller binds to settle a complaint within 30 days from the date of its receipt. the faulty goods will be returned back to the buyer either repaired or exchanged for an identical item or other item that the buyer will choose (up to the value of the item subject to return) and sent back to the buyer on our expenses including the postage or the we will reimburse your payment including the postage costs. when the fault is unrepairable, but the fault does not prevent a due usage of the item, the buyer has the right to receive a reasonable discount.

upon the submission off a complaint, the seller is obliged to provide the buyer with a receipt. if the complaint is claimed within 12 months from the purchase of the product, the seller is eligible to reject the complaint only based on an expert opinion. if the seller rejects the complaint applied after 12 months of purchase, the seller is obliged to inform the buyer where the product can be sent for an expert’s opinion. the expert’s opinion with regard to the complaint process is inter alia the opinion of an authorized person or accredited person by the seller to perform warranty repairs. (article 2 n) of the act on the protection of consumers). the buyer also has the right to an exchange or to withdraw from the contract if the defect can be removed but the buyer cannot use the thing properly due to a repeated occurrence of the defects (article 623 para. 1 of the civil code). repeated occurrence of the defects after the repair is deemed in such circumstances if an identical defect occurs for the third time following at least two repairs of the same defect. the seller is obliged to issue a written document confirming the complaint handling no later than within 30 days of the date of complaint submission.
protection of personal data
the seller collects the personal data of the customers with their consent, which concerns the name, address, telephone number and email connection. these data are mostly used for making the potential future orders by the customer more convenient. we respect your privacy.
the administrator of the online store declares that the collected personal data will be used exclusively for the communication with the customer. the administrator will not provide these data to the third person without consent of the owner of these data nor use them to make commercial offers.
final provisions
as from 15 February 2016, you can also apply for your rights via alternative online dispute resolution provided by the european commission and the slovak point of contact resolving disputes online (ODR). your complaint will be processed within 90 days and can by submitted online filling form at If you have any questions, please contact us at